How can I contact DHL?

DHL is a massive courier that specialises in everything from standard mail letters, to express weekend parcels and freight deliveries. Due to the sheer size of the company and it can sometimes be difficult to get in touch with the correct department when wanting to make a complaint or discuss as issue.

You can contact them directly on Facebook and they should direct you to the correct method of contact, this can be done publicly on their wall or via messenger.
https://www.facebook.com/dhl

There is also an online form directly on their Facebook page where you can type the details of your issue:
https://www.facebook.com/dhl/app/425425010836610/

You could also try contacting them on their twitter as it will be public and a lot of companies reply a lot quicker publicly:

Finding a phone number for DHL can be pretty tricky due to all the different departments but hopefully this guide will help you pick the right one.

DHL Express UK: 03450720278 open 8am – 5.30pm Monday to Friday

DHL Express international: You will need to complete their online form or if your complaint is about a US delivery you can ring +1 800 225 5345

DHL Global Forwarding / DHL Supply Chain /: 0844 248 0844 Open 8am-6pm Monday to
Friday.

DHL Freight: You will need to fill in the online customer service form or ring 0844 248 0844.

There is also a generic customer service number which is 03330037703 which is open 8am-6pm Monday to Friday.

All customer service lines are closed on Bank Holidays.

Other ways to contact DHL

DHL do have a webform that they state will give you immediate assistance:
http://www.dhl.co.uk/en/contact_centre/contact_parcel.html#contactus

DHL do not offer an address of email address for making complaints but you may want to try and write directly to head office as they should have a correspondence monitoring system in place and will need to reply. The address is:
DHL International (UK) Ltd
Southern Hub
Unit 1, Horton Road
Colnbrook
Berkshire
SL3 0BB

If you have complained to DHL and are still not happy with the service then you can contact either citizen’s advice or the Retail Ombudsman in the UK or consumer line in Northern Ireland.

Citizens advice: 03454040506
Citizens advice Textphone: 1800103454040506
Both of these numbers are open Monday-Friday 9am-5pm
The main Citizens advice office is:
Citizens Advice
3rd Floor North
200 Aldersgate Street
London
EC1A 4HD
This is for administration only, you can find your local office by going to the Citizens Advice website:
https://www.citizensadvice.org.uk/about-us/contact-us/citizens-advice-offices/

To make a complaint to Consumer Line you need to complete their online form:
https://www.online.economy-ni.gov.uk/TSS_Ext/Form.aspx

You can email the Retail Ombudsman here:
enquiries@theretailombudsman.org.uk

You can write to the Retail ombudsman at this address:
The Retail Ombudsman, 33 floor Euston Towers, 286 Euston Road, London, NW1 3DP

The phone number for the Retail Ombudsman is:
020 3540 863 – this is a local rate number.

If you need any more information on The Retail Ombudsman you can find their website here:
www.theretailombudsman.org.uk


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