DHL FAQ

DHL FAQDHL is one of the most popular package shipping companies in the world. If you have a question about sending a package using DHL service you should be able to find it below in these DHL FAQ, or call the DHL number.

What payment methods are accepted by DHL?

If you are sending a one-time shipment you can visit a DHL service point which are found in more than 1200 retail locations. These include WHSmith, Roman and Staples. They will be able to accept a wide variety of payment methods including cash, credit card and debit payments. Alternatively you can apply for a DHS express account. This will allow you to pay online using credit / debit card or Paypal. DHL also offers monthly billing if you’re sending more than six shipments a year.

What should I do if a shipment fails to arrive?

If a shipment fails to arrive you should contact the customer service centre and provide a complete description of the goods and the way that they were packaged. DHL sometimes has items that have not been addressed properly or become separated from their packaging. In many cases it is possible to reunite a package with its owner if they are able to properly describe it.

How do I track my DHL package?

To track your DHL package visit the DHL website and click on the tracking tab on the left-hand side menu. You will be asked to enter the 10 digit waybill number. You will then receive an update of the current location of your DHL shipment.

How can I arrange redelivery of my DHL shipment?

In order to rearrange redelivery of your DHL shipment you can call the toll free number on 0845 402 4902. To do this you will need to have the four digit number which is included on the card left by a DHL courier. You will also need your 10 digit waybill number.

If your DHL FAQ has not been answered above then you can contact DHL express directly on their customer service phone number 844 248 0844. Customer service is available Monday to Friday from 7:30 a.m. to 10 p.m. and Sunday from 8 a.m. to 4 p.m. customer service is closed on Sunday but available on bank holidays from 8 a.m. to 4 p.m.